01 · privacy policy
What we collect, and why
databaseInformation we collect
Personal informationName, email, age group and country, when you contact us
Usage dataConversion history and preferences
Technical informationDevice, IP address and browser type
Tracking dataCookies and similar technologies
targetHow we use it
Service provisionDelivering conversion services
ImprovementAnalysing and improving the platform
SupportAnswering your enquiries
Security & legalFraud prevention and legal compliance
shareWhen it’s shared
Your consentOnly for purposes you explicitly approve
Legal requirementsCourt orders and legal obligations
Service providersUnder strict confidentiality agreements
Business transfersMerger, acquisition or asset sale
Your GDPR rightsEU Regulation 2016/679
visibilityAccessSee the data we hold about youeditRectificationCorrect inaccurate datadeleteErasureAsk us to delete your datapause_circleRestrictLimit how it’s processeddownloadPortabilityGet it in a portable formatback_handObjectObject to legitimate-interest processing
Email support@fileformer.com with “Privacy Rights Request” in the subject line, or privacy@fileformer.com for privacy questions. Click a right to start the email.
02 · cookie policy
Cookies, and your choices
Cookies are small text files (typically 4 KB or less) a site stores on your device. They can't access other files, run programs or carry viruses. Only essential cookies are required; the rest are your call, and you can change them here any time.
lock
Essentialsession · 12 monthsRequired for uploads, conversion jobs, downloads, secure sessions, language and consent settings. No personally identifiable data.
always onmonitoring
Performance & analytics26 monthsAnonymous usage statistics via Google Analytics with IP anonymisation: popular pages, error patterns, conversion success rates.
offtune
Functionalstored locallyRemembers language, quality settings and default output formats. Never shared with third parties.
oncampaign
Advertising90 days: 2 yearsUsed by Google AdSense to personalise ads that keep FileFormer free. Decline and you’ll still see ads: just not tailored ones.
offEssential always on · 1 of 3 optional enabled
Reject optionalAccept all
adssettings.google.comOpt out of personalised Google adsoptout.networkadvertising.orgNAI: many ad networks at onceoptout.aboutads.infoDAA WebChoicesDo Not TrackHonoured by disabling non-essential tracking
03 · data protection
How long anything is kept
Converted files
not stored
Server-processed files are deleted immediately after conversion.
Payment information
none
Free service: no payment data is collected.
Marketing data
30 days
Deleted after 30 days unless you consent.
Usage analytics
1 year
Anonymised and used for research after one year.
Support messages
2 years
Kept for customer support purposes.
Legal basis (GDPR Art. 6)Consent, contract performance, legitimate interest, legal obligation, vital interests and public task.
International transfersEU Standard Contractual Clauses, adequacy decisions, encryption and access controls, and we don't store your files.
Children's privacyNo data knowingly collected from under-13s (COPPA). Guardian consent required under 18. No account means no personal details to submit.
04 · terms of service
Using FileFormer
By using FileFormer you agree to these terms. The service is 100% free and ad-supported: no subscriptions, no credit card, unlimited conversions. Every conversion runs in your browser; FileFormer has no server that receives your files.
check_circleYou agree toProvide accurate information when contacting supportUse the platform in line with applicable lawsRespect the intellectual property of our contentReport security vulnerabilities or technical issuesUse converted files responsibly
blockNot allowedReverse engineering, disrupting or attacking the serviceUploading unlawful content or content you don’t have rights toUsing bots or automated tools to abuse or overload itCreating false accounts or giving misleading informationViolating intellectual property rights
gavelLimitation of liability. Liability is limited to the maximum extent permitted by law. We don't guarantee success rates for every file type or compatibility on every device, and you're responsible for how you use converted files.
05 · service agreement
Contract parties & service terms
seller
CompanyKalenux Bilişim Hizmetleri Ticaret Limited Şirketi
AddressAltıntepe Mah. Mavi Sk. Öztürk P Blok No: 3 İç Kapı No: 10, Bayrampaşa / Istanbul
Emailsupport@fileformer.com
Phone+90 549 615 4243
user · free digital servicearrow_rightFree file conversion: no payment, no accountarrow_rightConverted files download directly to your device and belong to youarrow_rightProvided “as-is”; as a free service, no withdrawal or refund rights applyarrow_rightDisputes: negotiation first, then consumer arbitration committees or courtsarrow_rightUnhappy with a result? Contact support
06 · contact
Questions about these policies
gavelLegal teamGeneral questions about these policiessupport@fileformer.comprivacy_tipPrivacy officerPrivacy and data-protection enquiriesprivacy@fileformer.comsecuritySecurity teamSecurity-related concernssupport@fileformer.com
We respond to all inquiries within 48 hours.